We are committed to protecting your privacy and ensuring you have a positive experience on our luxury home rental website. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website or use our rental services in Singapore. Please read this policy carefully to understand our privacy practices.
We collect various types of information to provide and improve our luxury rental services:
Your personal information is used for the following purposes: to process rental inquiries and facilitate connections with property owners, to verify your identity and assess rental applications, to communicate with you about available properties and rental opportunities, to provide customer support and respond to your questions, to improve our website functionality and user experience, to conduct market research and analytics, to comply with legal and regulatory obligations in Singapore, and to prevent fraud and ensure website security.
We process your personal information based on the following legal grounds: your explicit consent when you provide information through our website, the necessity to perform rental services you have requested, our legitimate business interests in improving services and preventing fraud, compliance with legal obligations under Singapore law, and protection of vital interests or public health and safety.
We may share your personal information with property owners, property managers, and real estate agents to facilitate rental transactions. We may also share information with service providers who assist us in operating our website and providing services, including hosting providers, payment processors, and analytics companies. We will not sell your personal information to third parties for marketing purposes. However, we may disclose information if required by law, court order, or government authority in Singapore.
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server infrastructure, access controls limiting employee access to personal information, and regular security audits. However, no security system is completely impenetrable, and we cannot guarantee absolute security of all data.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Rental application information is typically retained for the duration of your tenancy and for a reasonable period afterward to comply with legal requirements. You may request deletion of your information at any time, subject to legal retention obligations and our business needs.
Under Singapore's Personal Data Protection Act (PDPA), you have the right to: request access to your personal information, correct inaccurate or incomplete data, request deletion of your information where legally permissible, withdraw consent for processing, and obtain information about how your data is being used. To exercise these rights, please contact our privacy officer using the information provided below.
Our website uses cookies and similar tracking technologies as described in our Cookie Policy. These technologies help us understand user behavior, personalize your experience, and measure marketing effectiveness. You can control cookie settings through your browser preferences, though this may affect website functionality.
Our website contains links to third-party websites and services that are not controlled by us. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
Our website is not intended for children under 18 years of age, and we do not knowingly collect personal information from minors. If we become aware that we have collected information from a child, we will take immediate steps to delete such information and terminate the child's account.
If your information is transferred outside of Singapore, we ensure that appropriate safeguards are in place to protect your data in accordance with Singapore data protection laws. We only transfer data to countries with adequate data protection standards or with your explicit consent.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or by email. Your continued use of our website following updates indicates your acceptance of the revised policy.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact our privacy officer at the email address or mailing address provided on our website. We are committed to addressing your privacy concerns promptly and professionally within 30 days of your request.
